These Terms and Conditions apply to:

• the provision of digital content of online products (online courses, e-books, webinars, and others);
• membership in an online club;
• the sale of physical products (goods);
• the provision of consultations and other individual services; and
• the organization of group events (retreats, seminars, circles, etc.),
the offer of which is published on the website interface at
https://www.healingwithrayna.com/.

I. DEFINITION OF BASIC TERMS

The following terms, which are used in these Terms and Conditions with an initial capital letter,
shall have the meanings set out below:

1. PROVIDER
Barbora Mazlová
Registered in the Trade Register (maintained by the Brno City Municipality)
Company ID (IČO): 11776595
Registered office: Kroměřížská 985/4, 627 00 Brno
Telephone number: +420 731 375 040
E-mail: healingwithrayna@gmail.com

2. USER
Any person who enters into a Contract with the Provider in relation to a Product or a
Service.

3. CONSUMER
A User who is a natural person and who, when entering into a Contract with the
Provider, acts outside the scope of their business activity or outside the scope of the
independent performance of their profession. If the User states their Company ID
(IČO) in the order form, it shall be deemed that they do not enter into the Contract
as a Consumer.

4. CONTRACT
A contract for the provision of Digital Content, a contract for membership in an
online club, a purchase contract, or a contract for the provision of Services concluded
between the Provider and the User. The content of the Contract consists of the
Provider’s obligation to deliver the Product or Service to the User and the User’s
obligation to pay the agreed Price to the Provider. Unless these Terms and
Conditions specify which type of contract is concerned, the relevant provision shall
apply to all such types of contracts. The Contract consists of the Order, the Order
confirmation, and these Terms and Conditions, and, in the case of Services, any
individual communication between the contracting parties (as further specified
below). The Contract is concluded in the English language, archived in electronic
form, and is not accessible to the User.

5. PRODUCT
An online course, e-book, webinar, or other Product with Digital Content, an online
club, or Goods that are the subject of the Contract. Unless these Terms and
Conditions distinguish whether a Product with Digital Content or Goods are
concerned, the term Product shall mean any Product.

6. DIGITAL CONTENT
The content of an online Product, i.e., a pre-prepared online course, e-book,
worksheets, and other electronic materials, a pre-recorded webinar, and other
similar content.

7. GOODS
A tangible movable item (physical Product) that is the subject of the Contract.

8. SERVICE
A consultation or other individual service, a live group event (one-day events, multiday retreats,
seminars, lectures, live courses, etc.), or an online course or webinar
that is not pre-prepared but takes place in real time. Unless otherwise stated in
these Terms and Conditions (e.g., that a given provision applies only to Products with
Digital Content), provisions relating to Products shall apply mutatis mutandis to
Services as well.

9. ORDER
A duly completed and submitted electronic order form, which constitutes the User’s
proposal to conclude a Contract.

10. PRICE
The final price (including all applicable taxes, fees, and costs) for the Product stated
in the Order, or, in the case of membership in an online club, the price for one
membership period stated in the Order. Payment is made in Czech crowns (CZK) or
U.S. dollars (USD).

11. WEBSITE INTERFACE or WEBSITE
The website interface located on the website available at
https://www.healingwithrayna.com/.

12. CIVIL CODE
Act No. 89/2012 Coll., the Civil Code of the Czech republic, as amended.

II. LIABILITY

The User acknowledges that they use all Products at their own risk and that it depends
solely on them how the information is used and what results are achieved. The Provider
shall not be liable for any results achieved by the User in connection with the use of a
Product, nor shall the Provider be liable for any potential pecuniary or non-pecuniary
damage. The Products do not replace medical care.

III. INFORMATION ON THE WEBSITE

1. For each Product, the Website states its description, what it includes, its price, and,
where applicable, when and for how long it will be made available, etc. These
Product descriptions are for informational purposes only and do not constitute an
offer to conclude a contract; therefore, Section 1732(2) of the Civil Code shall not
apply.
2. The Website may also contain reviews from (former) clients of the Provider. All such
reviews are verified. The Provider continuously collects feedback from their clients
and publishes selected testimonials. Reviews on third-party platforms are not
verified by the Provider.

IV. ORDER AND CONCLUSION OF THE CONTRACT

1. The User orders a Product via the Website Interface by submitting a duly completed
electronic order form. The Order contains basic information about the Product and
its total Price.
2. Before submitting the order form, the User may review and modify the entered
details. The Provider relies on the truthfulness, accuracy, and completeness of the
information provided in the Order and shall not be liable for incorrect or incomplete
information or any related damage. By clicking the relevant button in the order form,
the completed order form is submitted, and the User thereby places a binding order
for the Product, i.e., submits a proposal to conclude the Contract.
3. The Provider shall confirm acceptance of the Order to the User by sending an e-mail
to the electronic address provided in the Order. This confirmation e-mail includes a
summary of the Order and these Terms and Conditions. Upon delivery of this
confirmation e-mail, the Contract is concluded, and this e-mail simultaneously
constitutes confirmation of its conclusion. The Contract may also be concluded under
individually agreed terms; any deviating arrangements in the Contract shall take
precedence over the provisions of these Terms and Conditions.
4. Any costs incurred by the User in connection with the use of means of distance
communication (in particular, costs of internet connection) shall be borne by the
User, and such costs shall not differ from the basic rate. By placing an Order, the User
agrees to the use of means of distance communication.

V. PAYMENT TERMS

PRODUCT PRICES
1. The current prices of Products, or the method of their determination, are stated on
the Website. The Provider may change the prices of Products, with the
understanding that the price applicable to the User is always the price valid at the
time the Product is ordered. The current Product price stated on the Website may be
increased for the User only in the case of payment of the Price in installments (see
below). Any discounts on Product prices cannot be combined. The Website also
states information on the costs of delivery of Goods. The final Price (including all
applicable taxes, fees, and costs) is stated in the order summary.
2. If an obvious error occurs in the stated price on the Website (e.g., a typographical
error) or a similar error occurs in the process of concluding the Contract, the Provider
shall not be obliged to provide the Product to the User at such an obviously
erroneous price and shall have the right to withdraw from the Contract in such a
case.

METHODS OF PAYMENT
3. The Price may be paid using the following methods:
a) bank transfer to a bank account;
b) online payment by credit/debit card;
c) cash on delivery upon receipt of Goods;
d) cash upon provision of the Service.
4. In the case of the payment method referred to in letter a) (bank transfer to a bank
account), the User shall receive the payment details in the e-mail confirming receipt
of the Order.
5. Payment via the payment method referred to in letter b) (online payment card) is
processed through the Stripe payment gateway and constitutes a secure payment
method whereby none of the data entered by the User during the payment is
transmitted to the Provider. Any inquiries regarding this payment method may be
directed by the User directly to the said company.
6. Other methods of payment may be stated on the Website or expressly agreed
between the Provider and the User.

DUE DATE OF THE PRICE
7. In the case of payment by bank transfer to a bank account, the Price (or the first
installment of the Price) is due on the date specified in the payment instructions
contained in the e-mail confirming receipt of the Order (any subsequent installments
of the Price are then due at the specified intervals). The Price (or installment) is
deemed paid at the moment the relevant amount is credited to the Provider’s bank
account.
8. In the case of payment via a payment gateway, the Price (or the first installment of
the Price) is due immediately upon conclusion of the Contract. The Prices for
subsequent membership periods in the online club (or further installments of the
Price) are then due at the specified intervals. In such a case, the Price (or installment)
is deemed paid at the moment the payment is made.
9. In other cases, the Price is due upon receipt of the Goods or provision of the Service.
10. Upon receipt of payment, the Provider shall issue the relevant invoice and send it to
the User’s e-mail address. The User agrees to the issuance and delivery of the invoice
in electronic form.

PAYMENT IN INSTALLMENTS
11. If this option is stated on the Website for a specific Product, the User may choose to
pay the Price in installments. In such a case, the current Product price stated on the
Website may be increased by an amount not exceeding the direct costs incurred by
the Provider in connection with this method of payment. The total final Price will be
stated in the order summary prior to its submission. By placing an Order with
payment in installments, the User undertakes to pay all installments.
12. In the event of delay in payment of any installment, the Provider shall be entitled to
suspend the User’s access to the Product until the relevant installment is paid. This
does not affect the User’s obligation to pay all installments. In such a case, the
Provider shall also be entitled, by notice sent to the User’s electronic address stated
in the Order, to declare the entire unpaid portion of the Price immediately due and,
as of the date stated in such notice, to demand payment of all remaining
installments at once. In such a case, the Provider shall also be entitled to withdraw
from the Contract by notice sent to the User’s electronic address stated in the Order.
Withdrawal from the Contract does not give rise to an obligation on the part of the
Provider to refund installments paid by the User prior to the withdrawal.

AUTOMATIC RECURRING PAYMENTS
13. Automatic recurring card payments may be used for payment of the Price in
installments and for payment of the Price for membership in the online club. In such
a case, the relevant installment or the Price for one membership period in the online
club, in the clearly stated amount and at the specified interval (commencing on the
date of the Order), will be automatically charged to the payment card whose details
the User provided during payment. The User will be notified in advance by e-mail of
the upcoming charge, and after each payment the User will receive the relevant
invoice by e-mail. The User gives their consent to automatic charging of amounts
when ordering the Product.
14. In the case of payment of the Price in installments where the Price for the Product is
set as a fixed amount and the installments merely serve to pay it gradually, such
automatic charging to the payment card shall continue until the entire Price (i.e., all
installments) is paid in full, and the recurring payments cannot be terminated
prematurely. If, nevertheless, the relevant installment is not charged on the due
date, the User is obliged to pay such installment without undue delay by another
method (in particular, by bank transfer to the Provider’s bank account). On the other
hand, recurring payments for membership in the online club may be cancelled by the
User by terminating their membership in the online club in accordance with the
following paragraph.
15. Membership in the online club may be terminated exclusively by notifying the
Provider at the Provider’s e-mail address stated above in these Terms and
Conditions. Such notice must contain the User’s first and last name and the e-mail
address stated in the Order. Cancellation of recurring payments shall take effect no
later than within three (3) business days from the date such notice is delivered to the
Provider’s e-mail address (if another payment is charged during this period, the
membership period shall be extended by an additional period).
16. The User shall cease to be a member of the online club on the day following the end
of the period for which the membership Price was paid. As of that day, all Digital
Content that is part of the club shall be made inaccessible to the User, and the User
shall cease to enjoy all privileges and benefits associated with membership in the
online club.
17. The Provider shall be entitled to terminate the contract for membership in the online
club by notice sent to the User’s e-mail address. The notice period shall be one (1)
month and shall commence on the first day of the month following delivery of the
notice to the User.

VI. DELIVERY OF DIGITAL CONTENT

METHOD OF DELIVERY
1. A Product with Digital Content shall be delivered to the User by sending it to the
electronic address stated in the Order, either in the text or as an attachment to an email,
or as a link from which the Digital Content can be downloaded or accessed, or
by sending to this electronic address the access credentials to a user account in the
members-only section of the Website, where the Digital Content will be shared.
2. By sending such e-mail, the Provider’s obligation to deliver the Digital Content is
fulfilled, regardless of when the User actually begins to use the Digital Content (e.g.,
when the User logs into the members-only section).
3. If a different method of delivery is stated on the Website for a specific Product (e.g.,
sending a link to a closed Facebook group where the Digital Content will be shared),
the Digital Content shall be delivered to the User in this alternative manner.

TIME OF DELIVERY AND PERIOD OF ACCESS
4. The Digital Content shall be delivered only after full payment of the Price, and in the
case of payment in installments, after payment of the first installment.
5. In the case of payment of the Price by bank transfer to a bank account, the Digital
Content shall be delivered within three (3) business days from the date the Price is
credited to the Provider’s bank account. In the case of payment via a payment
gateway, the Digital Content shall be delivered to the User immediately after the
payment is made.
6. A specific date of access may be stated on the Website for a Product. In such a case,
the Digital Content shall be delivered to the User on the date announced in advance.
7. The Website may state that a Product will be delivered to the User gradually, in
parts. In such a case, the first part (module) shall be delivered to the User at the time
determined in accordance with the preceding paragraphs, and the subsequent parts
(modules) shall be delivered gradually as stated on the Website.
8. The period during which the User will have access to the Digital Content may vary
depending on the Product. It always applies that the User shall have access to the
selected Product for the period stated for that Product on the Website (such period
commencing on the date of delivery of the Digital Content). If no such information is
stated on the Website, the User shall have time-unlimited access to the Product.

REQUIRED TECHNICAL AND SOFTWARE EQUIPMENT
9. For full functionality, the Digital Content of Products requires that the User has
hardware and software enabling the playback of video and audio files, the opening of
documents in docx, pdf, or similar formats, as well as an internet connection with
sufficient speed and a functional e-mail inbox maintained in a condition capable of
receiving messages (digital environment). The User is responsible for connecting the
Digital Content of the Product with the User’s digital environment.

ADDITIONAL CONDITIONS
10. If personal support by the Provider (consultations, live broadcasts, support in a
closed Facebook group, etc.) is included as part of a Product with Digital Content, this
will be stated on the Website for that Product; otherwise, personal support is not
included in the Product.
11. If personal support is included as part of the Product, the Provider reserves the right
to make changes to the previously announced dates, program, instructors, etc., in
the event of unforeseen circumstances. Any such changes will be communicated to
the User without undue delay. The User shall not be entitled to withdraw from the
Contract due to such changes.
12. If the User, for any reason, does not make use of any part of the Product (e.g., does
not attend a group session or live broadcast, does not view all Digital Content that is
part of a course, etc.), the User shall not be entitled to any refund or compensation
for such unused part.

VII. DELIVERY OF GOODS

METHOD AND TIME OF DELIVERY OF GOODS
1. The available methods of delivery of Goods are stated on the Website. The Goods
shall be delivered to the User (buyer) at the address stated in the Order. The Goods
may also be delivered to the User via a parcel pickup point at the pickup point
address specified in the Order, or by personal collection at the stated address, if the
Provider offers such methods of delivery of Goods on the Website.
2. The amount of the costs of delivery of Goods is based on the current price lists of
carriers, with the current delivery prices stated on the Website. If the method of
delivery is agreed based on a special request of the User, the User shall bear the risk
and any additional costs associated with such method of delivery.
3. Unless the Goods are purchased with cash on delivery, they shall be dispatched to
the User only after payment of the Price (including delivery costs). Unless the
contracting parties agree otherwise, the Goods shall be delivered to the User no later
than sixty (60) days from the conclusion of the Contract. This constitutes the latest
possible delivery period; in practice, the Goods are usually delivered earlier.
4. If the User selected delivery of the Goods to a pickup point when ordering the
Goods, the selected pickup point may be changed to another, nearest possible
pickup point, in particular if the selected pickup point is closed at the relevant time
or has reached full capacity. Delivery of the Goods to such alternative pickup point
shall constitute proper delivery.

ACCEPTANCE OF GOODS
5. The User is obliged to accept the delivered Goods (except in cases of unauthorized
handling and access to the shipment – see below). If, for reasons on the part of the
User, the Goods must be delivered repeatedly or in a manner other than that stated
in the Order, the User is obliged to pay the costs associated with repeated delivery of
the Goods or the costs associated with a different method of delivery. The Provider
shall send the payment details for payment of such costs to the User’s e-mail address
stated in the Order, and such costs shall be due within fourteen (14) days from the
date of delivery of such e-mail. If the User becomes entitled to a claim for a refund of
the paid Price (due to withdrawal from the Contract), the Provider shall be entitled
to unilaterally set off such costs against the User’s claim.
6. If the User breaches their obligation to accept the Goods within the specified time,
such fact shall not be deemed a breach of the Provider’s obligation to deliver the
Goods, nor shall it be deemed a withdrawal from the Contract by the User. In such a
case, the Provider may store the Goods at the User’s expense or withdraw from the
Contract due to a material breach of the User’s obligation. If the Provider withdraws
from the Contract, the withdrawal shall be effective on the date it is delivered to the
User at the User’s e-mail address stated in the Order. Withdrawal from the Contract
shall not affect the Provider’s right to payment of all costs related to the transport of
the Goods, nor its right to compensation for damage if such damage arose in
connection with the User’s breach of obligation. The Provider shall be entitled to
unilaterally set off any claim for compensation for damage or costs related to storage
or transport of the Goods against any claim of the User for a refund of the Price.
7. Upon receipt of the Goods from the carrier, the User is advised to check the integrity
of the packaging and to immediately notify the carrier and the Provider of any
damage to the packaging. If the User confirms receipt of the shipment without
reservations by signing the delivery note or a similar document, it shall be deemed
that the Goods were delivered in intact packaging. If the packaging is damaged in a
manner indicating unauthorized handling and access to the shipment, the User is not
obliged to accept the Goods from the carrier.
8. The User acquires ownership of the Goods upon payment of the Price and
acceptance of the Goods. The risk of damage to the Goods, i.e., liability for accidental
destruction, damage, or loss of the Goods, passes to the User at the moment of
acceptance of the Goods or at the moment when the User was obliged to accept the
Goods but failed to do so in breach of the Contract.

VIII. PROVISION OF SERVICES

TYPES OF SERVICES PROVIDED
1. Services may be provided online or in person, either individually (e.g., consultations,
individual sessions, or other services attended only by the User and the Provider, or a
lecturer), or in a group format (one-day events, multi-day retreats, seminars,
lectures, live courses, or online courses or webinars taking place in real time).

ORDERING AND DELIVERY OF SERVICES
2. The User may also order a Service from the Provider by e-mail, telephone, via social
networks, or by other means. In such a case, the Contract shall be concluded at the
moment when the Provider and the User agree on its content. Any subsequent
amendments to the Contract are possible only on the basis of mutual agreement
between the Provider and the User.
3. Services are provided in the manner stated in the description of the Service on the
Website, or as individually agreed. Services provided online (consultations, individual
or group sessions, etc.) take place, for example, using the Zoom platform or another
agreed method. Services provided in person (sessions, circles, retreats, etc.) are
provided at the location and time stated in the description of the relevant Service on
the Website or as determined by the Provider. The User bears the costs of travel to
and from the place where the Service is provided.
4. Services may be provided by a third qualified person authorized by the Provider to
provide the Services. Even in such a case, the Provider remains liable to the User for
the fulfillment of obligations arising from the Contract.
5. The Provider may require the User to pay all or part of the Price prior to the
provision of the Service. If the Price is not paid by the date on which the Service is to
be provided, the Provider is not obliged to provide the Service and is entitled to
withdraw from the Contract by e-mail and to claim compensation for any damage
incurred. The Provider is entitled to request proof of payment of the Price (e.g., a
ticket for the relevant event).

REQUEST TO CHANGE THE DATE OF AN INDIVIDUAL SERVICE
6. In the case of an individual Service (consultation, individual session, etc.), the User
may, no later than twenty-four (24) hours before the agreed date, request a change
of date for particularly serious reasons (e.g., illness). This option may be used only
once in relation to the given Service; otherwise, the date shall lapse without
compensation, unless expressly agreed otherwise.

CONDITIONS OF GROUP EVENTS
7. In the case of live group events (one-day events, retreats, seminars, lectures, live
courses, etc.) or online courses or webinars taking place in real time, the User may
cancel their participation at any time prior to the commencement of the event. The
User may notify the cancellation of participation exclusively by sending an e-mail to
the Provider’s electronic address stated above in these Terms and Conditions.
8. In the event of cancellation of participation, the following cancellation fees shall
apply, depending on how long before the commencement of the event the User
notifies the cancellation by e-mail:
a) thirty (30) days or more before the commencement of the event – the cancellation
fee amounts to 50% of the total Price;
b) twenty-nine (29) to eight (8) days before the commencement of the event – the
cancellation fee amounts to 80% of the total Price;
c) seven (7) days or less before the commencement of the event – the cancellation
fee amounts to 100% of the total Price.
Cancellation fees shall not be charged if a substitute participant attends the event, as
stated below.
9. The Provider shall refund the paid Price reduced by the cancellation fee to the User
within fourteen (14) days of notification of the cancellation of participation, to the
same account from which the payment was made, unless the contracting parties
expressly agree otherwise.
10. If the User is unable to attend the event, they are entitled (instead of cancelling
participation) to substitute another person to attend in their place, who shall, upon
the Provider’s request, present a valid ticket or proof of payment of the Price for the
event. Any costs associated with such substitution shall be borne by the User. This
paragraph shall not apply in the case of a course consisting of multiple lessons where
the User is unable to attend one or more lessons. In such a case, unused lessons shall
lapse without compensation, unless the contracting parties expressly agree
otherwise.
11. All costs associated with a live group event (travel, meals, accommodation, etc.) shall
be borne by the User, unless stated otherwise on the Website.

RESERVATION OF CHANGES
12. The Provider reserves the right to make changes to the Service (e.g., the location or
date, program, instructors, etc.) in the event of an unforeseen circumstance that
prevents the Provider from providing the Service under the originally announced
conditions. Any such changes shall be communicated to the User without undue
delay. If the change is insignificant (i.e., a change that does not substantially affect
the essence of the Service), the User shall not be entitled to withdraw from the
Contract. In the event of a material change (in particular, a change of date), the User
may withdraw from the Contract by e-mail sent to the Provider within three (3) days
of notification of such change. In such a case, the paid Price shall be refunded to the
User within fourteen (14) days of withdrawal from the Contract.
13. The Provider reserves the right, in the event of an unforeseen circumstance (e.g., an
increase in energy prices or other services from suppliers), to unilaterally increase
the Price of the Service. The Provider shall inform the User of this fact without undue
delay by e-mail and shall simultaneously request payment of the additional amount
within a specified time limit. If the additional amount is not paid within this time
limit, the Provider shall deem that the User has withdrawn from the Contract, and
the original Price already paid by the User shall be refunded to them within fourteen
(14) days.
14. The Price for Services that were not used and were not cancelled in accordance with
the preceding provisions shall not be refunded to the User.

IX. COPYRIGHT AND CONFIDENTIALITY

1. All content on the Website and all Products constitute copyrighted works. The
Provider makes the Product available to the User for the User’s personal use only.
The Product (or any part thereof), whether in its original or modified form, may not
be shared, copied, distributed, or made available for use by other persons without
the Provider’s prior express written consent.
2. The User is obliged to maintain confidentiality regarding information necessary to
access their user account in the members-only section of the Website, as well as any
other data necessary to access the Digital Content of Products.
3. If the User breaches copyright or the obligation of confidentiality, the Provider is
entitled to immediately and without compensation disable the User’s access to the
Digital Content of the Product and the entire user account, and to claim
disgorgement of unjust enrichment and compensation for damage. These monetary
claims of the Provider shall be due within fourteen (14) days from the date of
delivery of the request for payment to the User’s e-mail address. Breach of copyright
is also punishable under copyright law and criminal law regulations.

X. WITHDRAWAL FROM THE CONTRACT

WITHDRAWAL FROM THE CONTRACT BY A CONSUMER
1. Unless it concerns a case stated in the following paragraph, a User who is a
Consumer has the right, pursuant to Section 1829 of the Civil Code, to withdraw from
the Contract without stating any reason within fourteen (14) days. This period
begins, in the case of a Product with Digital Content or provision of a Service, on the
date of conclusion of the Contract, and in the case of Goods, on the date when the
Consumer or a third party designated by them, other than the carrier, takes over the
Goods (or the last part of the delivery, or the first delivery of Goods if regular
delivery of Goods over an agreed period is stipulated in the Contract).
2. In accordance with Section 1837 of the Civil Code, the Consumer does not have the
right to withdraw from the Contract under the preceding paragraph, in particular in
the case of a Contract for:
a) delivery of Digital Content after performance has begun with the
Consumer’s consent before the expiry of the withdrawal period (for
example, if the Consumer agrees in the order form to immediate access to
an online course after payment, they cannot withdraw from the Contract
within the fourteen-day period);
b) delivery of Goods
i. manufactured or customized to the Consumer’s requirements;
ii. subject to rapid deterioration or having a short shelf life;
iii. delivered in sealed packaging which, for hygienic reasons, cannot be
returned once the seal has been broken;
iv. audio or video recordings in sealed packaging which has been broken;
v. newspapers, periodicals, or magazines (except for subscription
contracts);
c) leisure activities, where performance under the Contract is to take place
on a specific date or during a specific period (e.g., live events, retreats,
lectures);
d) provision of Services, if they have been fully provided and performance
began with the Consumer’s consent before the expiry of the fourteen-day
withdrawal period (if such Services were not provided in full but only
partially, the Consumer may withdraw from the Contract, but in such a
case is obliged to pay the Provider an amount corresponding to the
performance provided prior to withdrawal from the Contract – if the Price
for the Services has already been paid, the Provider shall refund to the
Consumer only the amount for the Services not provided);
e) provision of Services where the Service was of a one-off nature (e.g., a
single session, a single consultation) and was cancelled by the Consumer
less than twenty-four (24) hours before its commencement.
3. The withdrawal period shall be deemed complied with if the Consumer sends the
notice of withdrawal to the Provider no later than the fourteenth (14th) day after the
date on which the Contract was concluded or the Goods were taken over,
respectively.
4. For withdrawal, the Consumer may use the form provided below these Terms and
Conditions. The Consumer may withdraw from the Contract by sending the
completed form, or another text of similar wording, to any of the Provider’s contact
addresses stated above, or by any other unequivocal statement made by the
Consumer to the Provider.
5. In the event of withdrawal from the Contract, the Consumer’s access to the Digital
Content shall be immediately disabled.
6. The Consumer is obliged to send or hand over the purchased Goods, including any
gift, to the Provider without undue delay, no later than fourteen (14) days from
withdrawal from the Contract (not cash on delivery; the Provider is not obliged to
accept Goods sent cash on delivery). The costs associated with returning the Goods
are borne by the Consumer by law, even if the Goods cannot be returned by ordinary
postal means due to their nature.
7. The paid Price shall be refunded to the Consumer without undue delay, no later than
fourteen (14) days from withdrawal from the Contract, to the same account from
which the payment was made. The Price may be refunded by another method only if
the Consumer agrees and no additional costs are incurred by the Consumer.
8. However, the Provider is not obliged to refund the paid Price to the Consumer before
the Consumer hands over the Goods or proves that they have been sent. If the
Consumer chose a method of delivery of the Goods other than the cheapest method
offered by the Provider, the Provider is obliged to refund the Consumer the delivery
costs in an amount corresponding to the cheapest offered method of delivery.
9. The Consumer is liable to the Provider for any reduction in the value of the Goods
resulting from handling of the Goods in a manner other than that necessary to
become acquainted with the nature, characteristics, and functionality of the Goods
(i.e., in the manner in which the Consumer would handle the Goods in a brick-andmortar store).
The Provider is entitled to unilaterally set off any claim for compensation for damage to
the Goods against the Consumer’s claim for a refund of the Price.

WITHDRAWAL FROM THE CONTRACT – GENERAL PROVISIONS
10. Both the User and the Provider may further withdraw from the Contract in cases
stipulated by law or by the Contract, in particular in the event of a material breach of
obligations by the other contracting party. The Provider may withdraw from the
Contract in particular in the event of unauthorized interference with the Website
Interface, infringement of copyright, or breach of the obligation of confidentiality. In
the event of withdrawal from the Contract, the Provider is entitled to immediately
disable the User’s access to the Digital Content of the Product and cancel access to
the User’s account, without compensation. The Provider is also entitled to claim
disgorgement of unjust enrichment and compensation for damage. If the User
disrupts the course of a group event (e.g., a live event or a group call forming part of
an online course) through inappropriate behavior (e.g., behavior contrary to good
morals, repeated disruption, participation under the influence of alcohol, etc.) or
uses the Product in another inappropriate manner, the Provider (or lecturer) is
entitled to exclude the User. In such a case, the User is not entitled to a refund of the
paid Price, nor any part thereof.
11. The Provider also has the right to withdraw from the Contract due to failure to meet
the minimum capacity, reaching the maximum capacity of registered participants,
depletion of stock or unavailability of Goods, or for other serious reasons. If the
Provider has not yet performed under the Contract, the paid Price shall be refunded
to the User within fourteen (14) days from withdrawal from the Contract, to the
same account from which it was paid, unless expressly agreed otherwise. If the
Provider has partially performed by the time of withdrawal from the Contract, the
Provider shall refund the paid Price reduced by an amount corresponding to the
performance already rendered.
12. If the User fails to pay the Price (or, in the case of payment in installments, the first
installment) even within ten (10) days after the due date, the Contract shall be
automatically terminated upon expiry of this period, without the need for
withdrawal.
13. If the User receives a gift or bonus together with the Product and subsequently
withdraws from the Contract, the Provider is entitled to revoke the User’s access to
the bonus or the User is obliged to return the bonus to the Provider. The above shall
apply unless stated otherwise for the Product on the Website.

XI. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE AND COMPLAINTS

1. Rights arising from defective performance are governed by the applicable and
effective legal regulations, in particular Sections 1914 to 1925, further (in the case of
Goods) Sections 2099 to 2117 and Sections 2161 to 2174a, and (in the case of Digital
Content) Sections 2389a to 2389s of the Civil Code.
2. The User may assert rights arising from defective performance (a complaint) with the
Provider via the contact details stated above in these Terms and Conditions.
3. A complaint cannot be asserted solely on the grounds that the Product did not meet
the User’s subjective expectations; it must concern an actual defect.

DEFECTS OF DIGITAL CONTENT OR GOODS
4. After the Product has been made available, the User is recommended to check the
functionality and accessibility of its Digital Content as soon as possible and, if any
deficiencies or defects are identified, to contact the Provider in order to remedy
them. The Product content may be temporarily unavailable for a short period due to
data maintenance, server outages, or outages on the side of the Provider’s suppliers,
even without prior notice. The Provider cannot influence such outages and bears no
liability for them. Due to such temporary outages, the User is not entitled to
withdraw from the Contract, nor to request a refund of the Price or any part thereof,
nor compensation for damages.
5. The Provider is liable to the User that the Product is free from defects upon
acceptance and, in the case of Digital Content, that it is also free from defects for the
entire duration of the Contract. In the case of Digital Content with unlimited-time
access, the Provider is liable for defects that the Digital Content had at the time of
delivery. If the User is a Consumer and a defect of the Product becomes apparent
within 1 year from delivery, it shall be presumed that the Product was defective
already at the time of delivery (in the case of Goods unless the nature of the Goods
or the defect precludes this). This period does not run for the time during which the
Consumer cannot use the Product if the defect was rightfully claimed. If the User is
not a Consumer, it is their obligation to prove that the Product was defective at the
time of delivery.
6. If the User is a Consumer, the Provider is in particular liable that the Product:
a) corresponds to the agreed characteristics;
b) is suitable for the agreed purpose; and
c) is provided with the agreed accessories and instructions for use.
7. If the User is a Consumer, the Provider is further liable that, in addition to the agreed
characteristics, the Product:
a) is suitable for the purpose for which a product of this kind is usually used;
b) by its characteristics or performance parameters corresponds to the usual
characteristics of products of the same kind which the User may reasonably expect;
c) is provided with accessories and instructions for use which the User may
reasonably expect; and
d) corresponds to the sample or model, trial version, or preview that the Provider
made available prior to the conclusion of the Contract.
8. The preceding paragraph shall not apply if the Provider expressly informed the User
before the conclusion of the Contract that a certain characteristic of the Product
differs and the User expressly agreed to this when concluding the Contract.
9. If the Contract concerns a Product with Digital Content, the User may claim a defect
that becomes apparent or occurs during the term of the Contract. In the case of
Digital Content with unlimited-time access, a User who is a Consumer may claim a
defect that becomes apparent within 2 years from delivery. A User who is not a
Consumer may claim a defect without undue delay after they had the opportunity to
discover the defect.
10. If the Contract concerns Goods, the User may claim a defect that becomes apparent
within 2 years from acceptance, or within 1 year from acceptance in the case of used
Goods. This period does not run for the time during which the User cannot use the
Goods if the defect was rightfully claimed. A User who is not a Consumer is obliged to
claim a defect of the Goods without undue delay after they had the opportunity to
discover the defect.
11. If the Product has a defect, the User may request its removal (in the case of Goods,
they may, at their option, request delivery of a new item free of defects or repair of
the Goods), unless this is impossible or disproportionately costly.
12. The Provider shall remove the defect within a reasonable time after it has been
claimed so as not to cause significant inconvenience to the User, taking into account
the nature of the Product and the purpose for which the User requested it. For the
purpose of remedying a defect of the Goods, the Provider shall take over the Goods
at its own expense. If the User fails to take over the Goods within a reasonable time
after the Provider has notified them of the possibility to collect the Goods after
removal of the defect, the User is obliged to pay the Provider a storage fee.
13. The User may request a reasonable discount or withdraw from the Contract if:
a) the Provider refused to remove the defect or failed to remove it, or it is apparent
that it will not remove it;
b) the defect occurs repeatedly; or
c) the defect constitutes a material breach of the Contract.
14. However, the User may not withdraw from the Contract if the defect of the Product
is insignificant.
15. A User who is a Consumer may also withdraw from the Contract if the Provider is in
delay with delivery of the Product and fails to perform its obligation without undue
delay after being requested to do so by the User, or within an additional expressly
agreed period. Without an additional period, the Consumer may withdraw from the
Contract only if the Provider refused to deliver the Product or it is apparent that it
will not deliver it, or if it follows from the mutual agreement or from the
circumstances at the conclusion of the Contract that performance at the specified
time is essential. The Price shall be refunded to the User without undue delay after
withdrawal from the Contract.
16. If the Contract concerns Goods, rights arising from defective performance do not
belong to the User if the User themselves caused the defect of the Goods, or if they
should have noticed the defect with the exercise of ordinary care already at the time
of concluding the Contract. Wear and tear caused by ordinary use, or in the case of
used Goods wear and tear corresponding to the degree of their previous use, is not
considered a defect of the Goods.
17. Rights arising from defective performance do not belong to the User in the case of
defects caused by improper use or storage of the Digital Content of the Product. The
Provider is also not liable for unavailability or other defects of the Digital Content in
the case of an unsuitable digital environment of the User. For the purpose of
verifying whether the defect occurred due to an unsuitable digital environment, the
User has a statutory obligation to provide the Provider with the necessary
cooperation to the extent reasonably required and technically feasible, using means
that are as little disruptive to the User as possible. In the event of refusal to provide
such cooperation, the User shall have rights arising from defective performance only
if they prove the defect of the Product.

DEFECTS OF SERVICES
18. The Provider is liable for delivering the Service in the scope, form, and quality that
was agreed with the User or described on the Website, or that is customary for this
type of services. Unless otherwise agreed with the User, the Provider is obliged to
provide the Service in average quality.
19. The User must claim a defect of the Service (file a complaint) with the Provider
without undue delay after they had the opportunity to discover the defect, at the
latest within 6 months from acceptance of the Service.
20. If the Service has a defect, the User may request its removal or a reasonable discount
from the Price. If the defect cannot be removed or the Provider fails to remove it in
due time, the User may request a reasonable discount from the Price or withdraw
from the Contract.

XII. HANDLING OF COMPLAINTS, RESOLUTION OF CONSUMER DISPUTES

1. If the User has any complaint regarding the concluded Contract, its performance, or
the activity of the Provider, they may contact the Provider via any of the contact
addresses stated above in these Terms and Conditions.
2. Supervision over compliance with the Provider’s obligations arising from legal
regulations is exercised by the following authorities: the Czech Trade Inspection
Authority, the competent trade licensing office, and the Office for Personal Data
Protection (with regard to obligations in the processing of personal data). Complaints
may be addressed to these authorities.
3. Any dispute between the Provider and the User shall be resolved primarily amicably.
If the User is a Consumer and a dispute arises between them and the Provider out of
or in connection with the concluded Contract, the User has the right to its out-ofcourt resolution.
In such a case, the entity for out-of-court resolution of consumer disputes is
the Czech Trade Inspection Authority, Company ID No.: 00020869.
All details regarding out-of-court resolution are available on the website of the Czech
Trade Inspection Authority (www.coi.cz).

XIII. REPORTING OF ILLEGAL CONTENT

1. This article of the Terms and Conditions shall apply if the Provider allows third-party
content to be uploaded to the Website (e.g., comments under blog posts). The
Provider is obliged, pursuant to legal regulations, to set rules for reporting illegal
content and content incompatible with these Terms and Conditions, and for adopting
measures against such content.
2. Only content that does not violate legal regulations or the rights and legitimate
interests of third parties may be uploaded to the Website. In particular, it is
prohibited to upload content infringing copyright and other intellectual property
rights, content including elements of discrimination, disinformation, discourtesy,
hatred, or bullying, content endangering or damaging the good name and reputation
of the Provider or a third party, content inciting unlawful activity, content that is
otherwise socially harmful or contrary to good morals, and content unrelated to the
focus of the Website (spam).
3. If a Website visitor believes that illegal third-party content is present on the Website,
they may notify the Provider of this fact by email to the electronic address stated
above in these Terms and Conditions. Such notification must contain:
a) information identifying the specific content concerned (where exactly it is located
on the Website), or its wording may be copied into the email;
b) a sufficiently substantiated explanation of the reasons why, in the notifier’s
opinion, the content is illegal or contrary to paragraph 2 of this article of the Terms
and Conditions;
c) a statement that the notifier believes in good faith that the information provided
in the notification is accurate and complete; and
d) the name of the notifier or, if the notifier is a legal entity, its business name.
4. The Provider shall confirm to the notifier without undue delay that it has received
the notification pursuant to the preceding paragraph.
5. The Provider shall handle notifications received pursuant to paragraph 3 of this
article in a timely, non-arbitrary, objective manner, with due care and with regard to
the rights and legitimate interests of all affected parties, including the freedom of
expression of the content originator. If the Provider concludes that the notification is
justified, it shall promptly take appropriate measures to remove the relevant thirdparty
content from the Website or disable access to it. In the case of content that is
seriously illegal or contrary to paragraph 2 of this article, or if a certain person
uploads illegal or contrary content to the Website repeatedly, the Provider also has
the right to suspend or cancel, in whole or in part and without compensation, the
ability of the originator of such content to upload content to the Website. The
Provider shall notify the notifier of the measures taken without undue delay.
6. Immediately after taking measures pursuant to the preceding paragraph, the
Provider shall inform the originator of the content of this fact, stating clear and
specific reasons why their content is considered illegal or contrary to paragraph 2 of
this article. Such notification is not required if the Provider does not know the
electronic address of the content originator.
7. The Provider is also entitled to take the measures referred to in paragraph 5 of this
article if, based on its own investigation, it concludes that certain third-party content
uploaded to the Website is illegal or contrary to paragraph 2 of this article. The
preceding paragraph shall apply accordingly.
8. The Provider designates a single point of contact, which is its email address stated
above in these Terms and Conditions, through which communication with the
Provider may be conducted in the Czech or, as applicable, English language.

XIV. FINAL PROVISIONS

1. The Contract is concluded for a fixed term, until the obligations of the Provider and
the User arising from the Contract have been fulfilled. The Contract for membership
in the online club is concluded for an indefinite period.
2. The contractual relationship between the Provider and the User is governed by the
legal order of the Czech Republic, in particular the Civil Code. This does not affect the
Consumer’s rights arising from generally binding legal regulations.
3. All notices, communications, and other written documents between the contracting
parties shall be delivered to the Provider at the postal or email address stated above
in these Terms and Conditions, and to the User at the postal or email address stated
in their Order, or at an address subsequently demonstrably communicated by one
contracting party to the other. Documents sent by email shall be deemed delivered
at the moment they are sent to the email address of the other contracting party.
Documents sent via postal services shall be deemed delivered on the third business
day after they are sent to the last known postal address of the other contracting
party, even if the addressee does not collect the shipment. The contracting parties
are obliged to inform the other party without undue delay of any change in their
contact details. Otherwise, a document sent to the original address shall be deemed
delivered.
4. The Provider complies with the code of conduct arising from the field of its business,
which is available here: https://www.karierni-koucink.cz/files/eticky_kodex.pdf
5. The principles of personal data processing are contained in a separate document
published on the Website.
6. In the event of force majeure (which also includes outages on the side of the
Provider’s suppliers), the Provider shall not be liable for damage arising in connection
with such force majeure, and if the state of force majeure lasts longer than 10 days,
the Provider is entitled to withdraw from the Contract.
7. If any provision of these Terms and Conditions is or becomes invalid or ineffective, a
provision whose meaning is as close as possible to the invalid or ineffective provision
shall replace it. The invalidity or ineffectiveness of a provision of the Terms and
Conditions shall not affect the validity and effectiveness of the remaining provisions.
8. The Provider is entitled to unilaterally amend these Terms and Conditions; however,
for the User, the wording of the Terms and Conditions effective on the date of the
Order shall apply. The current wording of the Terms and Conditions is published on
the Website.
9. These Terms and Conditions are effective as of 1 January 2026.